Customer Service
Shipping & Delivery
Please be assured that your items will ship out within two days of purchase unless otherwise notified. The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. Sorry but we cannot ship to P.O. Boxes.
If you’re trying to estimate when a package will be delivered, please note the following:
- Credit card authorization and verification must be received prior to processing.
- Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.
Privacy & Security
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order.
This includes your:
- Billing Address
- Shipping Address
- Email Address
- Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet
Returns & Replacements
All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise. Some items can not be returned if they are opened. These include putty, baking soda or acid neutralizers, Blood Born Pathogen Protection Kits, Incident Reporting Kit, etc.
Merchandise that has been used, or altered will not be accepted for return or exchange.
Payment, Pricing & Promotions
Accepted Methods of Payment:
- Credit Card (Visa, Master Card, American Express, Discover)
- Invoice (With a prior billing agreement)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
